Shipping policy

Shipping Policy

Last updated: August 2026

We currently ship orders within Australia.

Shipping Rates

Standard Shipping — $9.95

Free Standard Shipping — orders over $100

Processing Times

Orders are packed and dispatched within 2–4 business days of receiving your order.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Delivery Times

Delivery times vary depending on your location and the shipping provider. While we provide estimated delivery timeframes, delivery dates are not guaranteed and may be affected by circumstances outside our control.

Tracking

Once your order has been dispatched, you'll receive tracking details via email. Please use the tracking information provided to monitor your delivery.

Delays or Missing Orders

If your order appears to be delayed or hasn't arrived within a reasonable timeframe, please contact us at hello@offthebrim.com.au and we'll do our best to help.

Please make sure your delivery address is correct when placing your order. Off the Brim is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.