Refund policy

Returns & Refunds

We want you to love your Off the Brim cap. If you've changed your mind, you can return your unworn cap within 14 days of receiving your order.

Items must be unworn, unwashed and in their original condition with all original tags attached. Return postage for change of mind returns is the responsibility of the customer.

Once your return has been received and approved, we'll issue a refund to your original payment method.

Faulty or Incorrect Items

If your cap arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@offthebrim.com.au. We'll assess the issue and arrange an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.